Cat Dealer Training Programme

Personnel attending this course should possess a fundamental understanding of Caterpillar engine/transmission systems operation. The course participants should have "hands-on" experience in product repairs.
The following learning course must be completed on the DPC prior to attending (a CWS login is required to access the DPC courses):

Applied Failure Analysis I

The Applied Failure Analysis II course is intended for service personnel who have responsibility for determining product / component failure causes. Typically, this includes workshop managers, supervisors, technical communicators and experienced servicemen, wishing to expand on the skills learned in the Applied Failure Analysis I course. Participants should also possess at least basic English language (oral and written) skills.

The course builds on the learning from AFA 1. Starting with a review of AFA1 principals, participants investigate failure analysis including review of fractures and wear. Participants will then cover the topics of, lubrication, welds, gears, hydraulic pumps and motors, Anti-friction bearings, and shafts. Basic operation, and manufacturing structure will be covered.

On successful completion of this course, participants should be able to:

1. Complete accurate failure analysis determination and create reports, particularly in warranty/policy settlements, on a broad range of components.
2. Provide appropriate and professional operation and preventative maintenance advice to customers.
3. Identify the road signs for fractures and explain the root cause for each type of fracture.
4. Identify the road signs for wear and explain the root cause for each wear type.
5. Apply knowledge learned to improve service repair methodology, efficiency practices and overall service quality.

Participants are required to analyse multiple failures on components and determine the root cause.

Note: This Course Description is subject to change due to product design changes and individual attendee needs and experience.