Cat Dealer Training Programme

Personnel attending this course should possess a fundamental understanding of Caterpillar engine/transmission systems operation. The course participants should have "hands-on" experience in product repairs.
The following learning course must be completed on the DPC prior to attending (a CWS login is required to access the DPC courses):

1. Intro to AFA: Management (33400)
2. Intro to AFA: Metallurgy (33407)
3. Intro to AFA: Principles of Fractures (33403)
4. Intro to AFA: Principles of Wear (33402)
5. Intro to AFA: Visual Examination (33401)

The Applied Failure Analysis 1 learning course is intended for service personnel who have responsibility for determining product/component failure causes— typically workshop managers, supervisors, technical communicators, and experienced servicemen. Participants should also possess at least basic English language (oral and written) skills. This course focuses on an in-depth coverage of key analysis disciplines and how components fail.

Applied Failure Analysis 1 focuses on the basic principles of management process, metallurgy, and wear and fractures—managing the failure-analysis process with proper visual examination skills, to arrive at the most probable root cause of failure. Following instruction on these fundamentally basic principles, participants will learn to apply the principles to major components of diesel engines. The course consists of classroom instruction, laboratory exercises identifying the principles of wear and fractures of the engine components, and case studies of failures which have occurred in the field.

On successful completion of this course, participants should be able to:

1. Identify materials and processing flaws that might be found in parts, including inclusions, casting shrinkage, forging laps, quench cracks, and straightening cracks.
2. Identify the road signs for fractures and explain the root cause for each type of fracture.
3. Identify the road signs for wear and explain the root cause for each wear types.
4. Provide failure analysis determination and reports, particularly in warranty/policy settlements, on a broad range of components.
5. Provide appropriate and professional operation and preventative maintenance advice to customers.
6. Apply knowledge learned to improving service repair methodology, efficiency practices, and overall service quality.

Participants are required to analyse multiple failures on components and determine the root cause.

Note: This Course Description is subject to change due to product design changes and individual attendee needs and experience.